If you forgot your password you may create a new one clicking on the link « forgot password ». A new password will automatically be send to your registered email address.

There are two possible reasons: the given email address does not match with the email address registered in your user account. Due to security reasons they have to match. Or the email send to you went into your spam folder. If both reasons do not apply please contact our service team under [email protected].

In order to update your account please send an email with your client number to our service team. A new password will be send to your email address.

There are two possibilities: In order to log in copy and insert the password and then modify your user account (subject « Change password ») or register a new password clicking on the link « Forgot password». You will then receive a new password.

With the development of Corsica Club we have increased the security for accessing a client account. An email with the new log in data was send to you. If you have not received this mail please inform our service team via email to [email protected] and we will resend your log in data to you..

You already have a Corsica Club account. Please contact our services in order to access your account. Otherwise, please use another email address in order to create a new account.

Yes, of course. To do so, please contact our services. Please provide your client and reservation numbers.

No, only reservations made once your account has been created may be converted into CorsicaNautics points.

Absolutely. You may combine all your accounts into one single account without losing points. To do so, please contact us giving all your account numbers as well as the email address you wish to keep.

To change your contact details you just have to log in to your account, go to the ‘Contact details’ section or ‘Complete my profile’, add the required changes and then validate. If you wish to change your first or last name or your email address, please contact our services giving the changes you wish to be made.

Yes, it is possible to change your surname. In order to do so, please contact our services by email giving your account number and the required modification. [/FAQ]

Yes, to see all your bookings, you just need to log in to your customer account and click on ‘Your Corsicanautics points’ [/FAQ]

To add a beneficiary (partner, children…) you just need to access the ‘Complete my profile’ section of your customer account and give the details of each person authorized to use your account and who can benefit from your customer advantages. [/FAQ]

If you do not use your account for two full calendar years, your status is downgraded to the level below with the loss of some of your points. If this is not the case, you may have used your points to benefit from a discount on one of your crossings. [/FAQ]

This means that you were not connected to your customer account when you made the reservation. You have six months eci signifie que lors de votre réservation vous n'étiez pas connecté à votre compte. Vous avez 6 mois pour faire ra ;;; COMPLETE ttacher par nos services votre réservation à votre compte.

If you have group or freight status, you will not be able to accumulate points; only private individuals may accumulate points. If your status needs to be changed, please contact us by email giving both your booking and client number.

Yes, just as with an online reservation, your account will be credited; just remember to give your client number so that your customer account is credited with your points. [/FAQ]

If you use your points, partly or entirely, and no longer have sufficient points for a particular status, your current status will be maintained for the remainder of the year. If you have not accumulated points through new bookings by the end of the year, your status will be downgraded to the one corresponding to your point balance.